Approved Education

Customer Relationship Management

Provider: Potomac Valley Brick and Supply Co. (PVB)
Discipline: Ethics & Business Practices
Credits: 1

This course is about understanding that if an organization can firstly understand what their customers and employees needs are and then satisfy their needs, they will be profitable and will continue to grow even in tough times. Ed Fioroni, Vice President of Distributor Sales and
Marketing at Pavestone, a Customer Relationship Management PHD Candidate, and Immediate Past Chairman of the ICPI, will teach you how to increase customer retention and your profitability by 50%. This class will discuss the most recent development in customer relationship management including how to retain and leverage your customers for profitability and market share. Which customers should you be paying attention to?

For more information or to register please contact Potomac Valley Brick and Supply Co. (PVB) at 301-309-9600 or visit www.pvbrick.com.

Future Dates & Locations